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Shipping & Delivery Policy

At Aboud Perfumes, we are committed to delivering your fragrances safely, securely, and within the promised timelines. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Coverage Area

  • We currently offer shipping across India.

  • At present, we do not ship internationally. Any updates to international shipping will be communicated on our website.

2. Order Processing Time

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During high-demand periods (sales, festive seasons, promotions), order processing may take slightly longer.

3. Shipping Partners

  • We work with trusted third-party courier and logistics partners to ensure reliable delivery.

  • Courier partner selection depends on your delivery location and service availability.

4. Estimated Delivery Timeline

  • Metro Cities: 3–5 business days

  • Non-Metro / Tier 2 Cities: 4–6 business days

  • Remote Locations: 5–7 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

5. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at the checkout page before payment.

  • Any promotional free-shipping offers will be mentioned on the website and applied automatically during checkout.

6. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation message/email with tracking details.

  • You can track your order using the provided tracking link until delivery is completed.

7. Delivery Process

  • Orders are delivered to the shipping address provided at checkout.

  • Please ensure that the address, contact number, and PIN code are accurate.

  • The courier partner may attempt delivery up to 2–3 times before marking the shipment as undeliverable.

8. Failed or Delayed Deliveries

Delivery may fail or be delayed due to:

  • Incorrect or incomplete address details

  • Customer unavailability at the delivery location

  • Courier service restrictions

  • Natural disasters, strikes, lockdowns, or force majeure events

In such cases:

  • Our support team will contact you for re-delivery coordination.

  • Additional re-shipping charges (if applicable) may need to be borne by the customer.

9. Damaged or Tampered Packages

  • If the package appears damaged, tampered, or opened, please do not accept the delivery.

  • If accepted unknowingly, you must report the issue within 48 hours of delivery along with:

    • An unboxing video

    • Clear photos of the package and product

Claims raised after this period may not be accepted.

10. Partial or Missing Items

  • If you receive a package with missing items, contact us within 48 hours of delivery.

  • An unboxing video is mandatory for verification.

11. Undelivered or Returned Shipments

If an order is returned to us due to incorrect address, refusal, or repeated failed delivery attempts:

  • Re-shipping charges may apply, OR

  • Refund will be processed after deducting shipping and handling charges

12. Address Change Requests

  • Address changes are allowed only before the order is shipped.

  • Once dispatched, address changes cannot be accommodated.

13. Delivery Acknowledgment

  • Delivery confirmation by the courier partner will be considered final proof of delivery.

  • Aboud Perfumes is not responsible for loss or theft after successful delivery.

14. Force Majeure

Aboud Perfumes shall not be held liable for delays or failures in delivery due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Strikes or lockdowns

  • Courier service disruptions

15. Customer Support

For any shipping or delivery-related queries, contact us at:

📧 Email: support@aboudperfume.com
🌐 Website: https://aboudperfume.com